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Customer Service Support Representative

Virginia Beach, VA

Career Area: Corporate
Job Type: Seasonal

Position Purpose
Deliver outstanding customer service in a timely and professional manner via telephone or electronically

Position Responsibilities/Duties/Functions/Tasks
Respond promptly to customer/franchise owners inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Practice and ensure compliance with all the organization’s policies and procedures

Position Qualifications
Reliable and motivated
Ability to motivate others
Outstanding Customer Service Skills verbal and written
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
Strong listening skills.
Strong problem solving skills and has the ability to multi-task.
Working knowledge of Windows XP Professional and Microsoft Office Suites
Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task.
Previous customer service or call center experience is preferred.
Spanish is a plus
Tax knowledge is a plus

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms while working in a call center environment within close proximity of co-workers.
Have the ability to work varies days/hours including nights and weekends may be required as job duties needed.
Position requires working at a desk at the corporate office for periods of time up to eight hours.

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

Liberty Tax Service is an equal opportunity employer.   


We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, or any other characteristic protected by law.