Skip To Main Content

Canada Tech Support Representative

Virginia Beach, VA

Career Area: Corporate
Job Type:



Position
Title:
Tier 1 Tech Support Representative 

Department:Technical Support 

Status: Seasonal 

Reports
to:
Technical Support Manager 

FLSA
Status:
Non-Exempt 

  

Position
Purpose
 

Work with end users remotely via
incident tracker, chat, phone, and remote desktop to resolve issues and answer
questions in a timely, professional, and effective manner. Position includes
paid training and flexible scheduling.
 

  

Position
Responsibilities/Duties/Functions/Tasks
 

· Initial
installation and configuration of desktops and peripherals
 

· Support
installation, configuration and troubleshooting of workgroup and domain
networks, broadband ISP connections, and Liberty Tax Service proprietary
applications
 

· Support
various projects, analyze customer problems, and formulate plans of resolution
 

· Proactively
look for way to improve processes, operations, and the customer experience
 

· Document
incidents thoroughly and accurately
 

  

Position
Qualifications
 

· Willingness
to learn new applications
 

· Attention
to detail
 

· Strong
verbal, writing, and troubleshooting skills
 

· Strong
hands-on experience and knowledge of Windows 7, 8.1 and 10 operating systems
 

· Strong
hands-on experience and knowledge of workgroups and small office networks
 

· Able
to quickly adapt to new workflows and projects
 

· Customer
service experience & bilingual (Spanish and/or French) a plus
 

  

Physical
Demands and Work Environment
 

Position
requires working at a desk at the corporate office for periods of time up to
eight hours.
 

  

Submit
resume to:
Techjobs@libtax.com
with Position Title in subject line.
 

  

Employee
Acknowledgement
 

This is not necessarily an
exhaustive list of responsibilities, skills, duties, requirements, efforts or
working conditions.
While this list is
intended to be an accurate reflection of the current job, Liberty Tax Service
reserves the right to revise the functions and duties of the job or to require
that additional or different tasks be performed when circumstances change (i.e.
emergencies, changes in personnel, work load, or technological developments).
 

  

Liberty Tax Service is an equal opportunity
employer. 
 


 
FJ&&


We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, or any other characteristic protected by law.