Canada Tech Support Representative
Virginia Beach, VACareer Area: Corporate
Title: Tier 1 Tech Support Representative
to: Technical Support Manager
Work with end users remotely via
incident tracker, chat, phone, and remote desktop to resolve issues and answer
questions in a timely, professional, and effective manner. Position includes
paid training and flexible scheduling.
installation and configuration of desktops and peripherals
installation, configuration and troubleshooting of workgroup and domain
networks, broadband ISP connections, and Liberty Tax Service proprietary
various projects, analyze customer problems, and formulate plans of resolution
look for way to improve processes, operations, and the customer experience
incidents thoroughly and accurately
to learn new applications
verbal, writing, and troubleshooting skills
hands-on experience and knowledge of Windows 7, 8.1 and 10 operating systems
hands-on experience and knowledge of workgroups and small office networks
to quickly adapt to new workflows and projects
service experience & bilingual (Spanish and/or French) a plus
Demands and Work Environment
requires working at a desk at the corporate office for periods of time up to
resume to: Techjobs@libtax.com
with Position Title in subject line.
This is not necessarily an
exhaustive list of responsibilities, skills, duties, requirements, efforts or
working conditions. While this list is
intended to be an accurate reflection of the current job, Liberty Tax Service
reserves the right to revise the functions and duties of the job or to require
that additional or different tasks be performed when circumstances change (i.e.
emergencies, changes in personnel, work load, or technological developments).
Liberty Tax Service is an equal opportunity