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Tax Support Representative

Hurst, TX

Career Area: Corporate
Job Type: Seasonal

Position Title: Tax Support Representative

Department: Tax Support    

Status: Seasonal

Reports to: Manager of Tax Support

FLSA Status: Non-Exempt


Position Purpose

Provide tax support for Liberty Tax franchisees and tax preparers through various communication methods to resolve customer issues in a timely and effective manner.


Position Responsibilities/Duties/Functions/Tasks

    Provide tax support for individual and business tax returns using communication methods to include inbound and outbound calls, and the Liberty Tax ticketing system.   

    Analyze and research customer issues and formulate a plan of resolution.

    Follow in-house procedures and escalation processes for customer issues.

    Document issues thoroughly and accurately with information and resolutions.

    Communicate high-impact issues to supervisors.

    Complete projects in a timely manner as assigned by the Manager of Tax Support.


Position Qualifications

    Working knowledge of Windows software and Microsoft Office Suite.

    Strong customer service and people skills.

    Strong communication skills, both verbal and written.

    Ability to thrive in a fast-paced, highly structured environment with the ability to multitask.

    Experience in taxation and/or accounting or tax preparation (preferred)


Physical Demands and Work Environment

The position requires working at a desk and wearing a communication device (headset) for periods of time up to eight hours.


Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.  While this list is intended to be an accurate reflection of the current job, Liberty Tax reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, or technological developments).




Liberty Tax is an equal opportunity employer.


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We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, or any other characteristic protected by law.